Privacy Policy
Royal River Lounge respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your data when you visit our website or our venue at 8 Whiteman Street, Southbank VIC 3006.
The policy applies to all interactions with Royal River Lounge, including dining reservations and offline poker experiences. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy does not apply to third-party websites linked from our site.
We do not collect any digital gaming or financial data. Our focus is on providing a welcoming riverside dining and face-to-face poker experience, and we only collect information that helps us serve you better.
Information We Collect
We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any details you include when making a reservation or enquiry. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, and pages visited.
- Reservation details: name, contact information, date, time, and number of guests.
- Enquiry details: information you provide via our contact form or email.
- Technical data: IP address, browser type, device information, and browsing behaviour on our site.
- No financial or gaming data: we do not collect any financial information or gaming-related data.
How We Use Your Information
We use your personal information to respond to your enquiries, process dining reservations, and improve our services. We may also use your information to send you updates about Royal River Lounge, but only if you have opted in to receive such communications.
- To manage and confirm your dining reservations.
- To respond to your questions and feedback.
- To send you promotional emails, if you have consented.
- To analyse website usage and improve user experience.
- To comply with legal obligations.
Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who assist us in operating our website and conducting our business, such as hosting providers and email services. These providers are contractually obligated to keep your information confidential and secure.
We may also disclose information if required by law or to protect our rights. In the event of a merger or acquisition, your information may be transferred as part of the business assets. We never share information with third parties for their own marketing purposes.
Our commitment: We never sell your personal information. Your data is used only to provide and improve our services.
Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure socket layer (SSL) encryption for data transmission, restricted access to personal information, and regular security assessments.
- SSL encryption for all data transmitted through our website.
- Access to personal information is limited to authorised personnel.
- Regular review of our security practices.
- While we strive to protect your information, no method of transmission over the internet is 100% secure.
Your Rights and Choices
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date. You may also request that we delete your personal information, subject to any legal obligations we may have to retain it.
- Right to access: request a copy of your personal information.
- Right to correction: ask us to update inaccurate information.
- Right to deletion: request removal of your information where applicable.
- Right to opt out: unsubscribe from marketing communications at any time.
To exercise these rights, contact us using the details in the Contact section below.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and we will indicate the effective date at the top of the policy. We encourage you to review this page periodically.
Effective date: 8 September 2026
Material changes will be highlighted on this page. Continued use of the website after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us using the details below. We will respond to your enquiry as soon as possible.
- Email: [email protected]
- Phone: +61 9 3049 2276
- Address: Royal River Lounge, 8 Whiteman Street, Southbank VIC 3006, Australia